Privacy Policy

Adharva Jewels (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect through adharvajewels.com and our WhatsApp/phone channels, why we collect it, how we use and protect it, and the choices you have.

Information We Collect

We collect information in the following ways:

• Information you give us directly — your name, phone number, email address, delivery address, and any details you share when you enquire via our website, WhatsApp, phone call, or in-store visit (for example, when booking a consultation, joining the Gold Saving Scheme, or requesting a custom design).
• Order and transaction information — items viewed or purchased, order value, payment method used (we do not store your full card, UPI, or net-banking credentials — these are processed directly by our payment gateway/bank), and invoice details required for GST compliance.
• Technical information — IP address, browser type, device type, and pages visited on our website, collected automatically through standard web server logs and cookies to help the site function correctly and to understand how visitors use it.
• Communications — messages you send us via WhatsApp, the on-site chat assistant, contact forms, or email, which we keep in order to respond to you and maintain a record of the conversation.

How We Use Your Information

• To process orders, generate invoices, arrange delivery, and provide after-sales support (exchange, repair, warranty claims).
• To respond to enquiries made via phone, WhatsApp, email, or our website’s chat assistant.
• To manage the Adharva Gold Saving Scheme, including sending payment reminders and maturity updates to enrolled customers.
• To send order updates, appointment confirmations, and — only with your consent — offers, new collection launches, and store updates.
• To comply with applicable tax, accounting, and consumer-protection laws, including maintaining GST-compliant invoices and hallmarking/HUID records.
• To improve our website, products, and customer service, and to detect and prevent fraud or misuse.

How We Share Your Information

We do not sell your personal information. We share it only with:

• Service providers who help us operate the business — for example, courier/logistics partners (to deliver your order), payment gateways/banks (to process payments), SMS/WhatsApp Business API providers (to send order and appointment updates), and IT/hosting providers who keep our website running.
• Government and regulatory authorities, where required by law — for instance, GST records, BIS hallmarking compliance, or in response to a valid legal request.
• Professional advisors such as our accountant or legal counsel, where necessary and under confidentiality obligations.

We do not share your information with third parties for their own independent marketing purposes.

Cookies

Our website may use cookies and similar technologies to remember your preferences, keep the site secure, and understand aggregate visitor traffic. You can disable cookies in your browser settings; some site features (such as saved filters on the Collections page) may not work as intended if you do.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including the periods required under applicable tax, accounting, and consumer-protection laws (invoices and related records are typically retained for [number of years, e.g. 8 years] as required under Indian tax law). We retain enquiry and support conversations for a reasonable period to assist with any follow-up questions.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse, including restricting access to customer data to authorised staff only and using secure, reputable third-party payment gateways for transactions. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

• You may ask us to correct inaccurate personal information we hold about you.
• You may ask what personal information we hold about you and request a copy of it.
• You may withdraw consent to receive promotional messages at any time by replying “STOP” to our WhatsApp/SMS messages, or by contacting us directly.
• You may ask us to delete personal information we hold about you, subject to our legal obligation to retain certain records (such as invoices) for the periods required by law.

To exercise any of these rights, contact us using the details in the callout box above.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last updated” date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out via phone/WhatsApp at +91 70131 43399 or email us at [business support email address].